Dear ___________,
I am writing to express my disgust upon learning of the deceptive  practices of your "service" in which gold is exchanged for cash. I feel  scammed.
I freely admit that I could have done more research on the current  market rate for gold in traditional channels. However, when I visited  your store during an emergency on ___date__, I took your clerk at  _his/her_ word.
 
 
Dear ___________,
I am writing to let you know about my recent experience purchasing a __________ from your company on _(date)_.
The problem is, ___________________ . I initially thought this would  be a simple matter to resolve, and I visited your _____________ location  and spoke with an employee by the name of _____________. However, I was  told that nothing could be done because ____________________.
This response is unfair and unacceptable. Please respond in writing  and let me know what steps you will take to resolve this problem. I  would like ______________________.
I look forward to hearing from you within two weeks, and will hold  off on contacting consumer protection groups and government agencies  during that time.
Sincerely,
 
Dear ___________,
I am disappointed and frustrated with my recent experience purchasing a __________ from your company.
On _(date)_, I ordered ___________________ . However, it did not  arrive within the stated time frame. When I __called/emailed__ in an  attempt to learn what had happened, ____________________.
I paid $____ for this item and I still want it. Please ship another  immediately, and provide me with a tracking number, or I will be forced  to direct my credit card company issue a chargeback and I will report  this incident to the Better Business Bureau and state and federal  consumer agencies, as well as popular consumer advocacy blogs.
My order number is #___________. I have also enclosed a copy of my  ___receipt/credit card bill___ If you have any questions, you can reach  me at 555-555-5555. I expect to receive the product with no further  delays, before two weeks have elapsed.
Sincerely,
 
 
 
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