Complaint Letters

Cash for Gold Complaint Letter

2011-01-13T07:15:00.000-08:00

Dear ___________,

I am writing to express my disgust upon learning of the deceptive practices of your "service" in which gold is exchanged for cash. I feel scammed.

I freely admit that I could have done more research on the current market rate for gold in traditional channels. However, when I visited your store during an emergency on ___date__, I took your clerk at _his/her_ word.
I was told ________________.
I later learned, to my alarm, that the exchange rate I was quoted was grossly out of line with government standards and the compensation offered for my gold was far below what I could have gotten from a jewelry shop or even on eBay. Furthermore, your letter states that my gold is only __ carats when in fact it is ___ carats.

$______ is a great deal of money to me, and this is not a time in my life when I need to learn such an expensive lesson.

I have never seen such unethical business practices. Rest assured that I plan on adding my name to the long list of complaints already on file with government regulatory agencies consumer advocacy groups.
I am demanding that you honor your 100% Satisfaction Guarantee and either return my gold items, described in the attachment, or pay me the difference between what I received on ___date__ and the rate paid by reputable firms. That amount is $_______.

I can be reached at 555-555-5555. I expect a response within seven business days.
Sincerely,

Follow up to Verbal Complaint Letter

2011-01-13T07:11:00.001-08:00

Dear ___________,

I am writing to let you know about my recent experience purchasing a __________ from your company on _(date)_.

The problem is, ___________________ . I initially thought this would be a simple matter to resolve, and I visited your _____________ location and spoke with an employee by the name of _____________. However, I was told that nothing could be done because ____________________.
This response is unfair and unacceptable. Please respond in writing and let me know what steps you will take to resolve this problem. I would like ______________________.

I look forward to hearing from you within two weeks, and will hold off on contacting consumer protection groups and government agencies during that time.

Sincerely,

Product Not Received Complaint Letter

2011-01-13T07:08:00.001-08:00

Dear ___________,

I am disappointed and frustrated with my recent experience purchasing a __________ from your company.
On _(date)_, I ordered ___________________ . However, it did not arrive within the stated time frame. When I __called/emailed__ in an attempt to learn what had happened, ____________________.
I paid $____ for this item and I still want it. Please ship another immediately, and provide me with a tracking number, or I will be forced to direct my credit card company issue a chargeback and I will report this incident to the Better Business Bureau and state and federal consumer agencies, as well as popular consumer advocacy blogs.

My order number is #___________. I have also enclosed a copy of my ___receipt/credit card bill___ If you have any questions, you can reach me at 555-555-5555. I expect to receive the product with no further delays, before two weeks have elapsed.

Sincerely,

Health Insurance Claim Complaint Letter

2011-01-10T20:25:00.003-08:00

Dear ___________,
On _(date)_, I submitted a claim for _______________. To this date, my claim has not been acknowledged, nor have any of the bills been paid.
Bill collectors are beginning to call, which is especially annoying since it your company's responsibility to pay the bills, not mine.
Please investigate this matter immediately so the claim can be paid and I won't have to seek additional compensation for damage to my credit rating. If you have any questions, you can reach me at 555-555-5555. I expect to hear from you within 10 working days. I am also sending a copy of this letter to the U.S. Department of Health and Human Services.
Sincerely,

Car Complaint Letter

2011-01-10T20:25:00.001-08:00

Dear ___________,
After ____ years as a loyal repeat buyer of ___________ model cars, it appears the quality of your vehicles has gone down or my luck has run out and I got a lemon.
On _(date)_, I purchased a __________ at _________ dealership in ___(city)___. Within days, I began to experience the following problems related to the vehicle: ______________________________________________.
When I attempted to resolve the issues with the dealership, I was rudely treated by employees ________________, who merely responded that _______________.
I am certain these employees are not the type of people you want representing your fine company. Moreover, I know that you stand by your vehicles, and the one I purchased is clearly not up to company standards.
I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation.
Sincerely,

Apartment Noise Landlord Complaint Letter

2011-01-10T20:24:00.002-08:00

Dear __________,
This letter is intended to form a written letter following up repeated verbal complaints I have made in person at the property management office. The situation at Awful Apartments has become intolerable.
I have on at least 10 occasions spoken to my neighbor in Apt. 3D, Mrs. Hubbard, about the excessive noise of her unruly children.
Having two kids myself, I know very well that children do make noise, and that sounds carry, especially in closely-situated apartments with walls as thin as ours. However, Mrs. Hubbard's brood is disruptive above and beyond what is normally expected of children.
Mrs. Hubbard is unresponsive to my concerns, simply shrugging and saying, "You know how kids can be." Just last night, I was awakened at 1 a.m. by screaming children, one of whom kicked the wall adjacent my bedroom for at least 20 minutes. When, in frustration, I finally pounded on the wall, all I got in return was an, "Ah, shut up" from Mrs. Hubbard.
When I attempted to make your staff aware of this issue, I was simply told to "work it out" with my neighbor. Such advice is not helpful at this point, as my attempts to do so have been futile. Excessive, round-the-clock noise is unacceptable, and, according to the terms of our leases, grounds for eviction. I request that you remind Mrs. Hubbard of the terms of the lease and take steps to ensure reasonable compliance with the noise restrictions.
I have been polite and patient, but my patience has worn thin. I'm sure you are aware of the city's noise ordinance (MU 50.15.2001). I hope that I will not have to get code enforcement involved in this matter.
Please let me know if you would like more information, as I have kept a detailed record of my contact with Mrs. Hubbard as well as the most significant disruptive incidents.
Sincerely,

Airline Complaint Letter

2011-01-10T20:24:00.000-08:00

Dear ___________,
As a frequent flier of Uphigh Airlines, I am extremely disappointed at my most recent experience with your company.
I arrived early for my scheduled flight (#6099) to Chicago. Upon checking the electronic display in the terminal, I saw that the flight was listed as Delayed. I immediately asked the agent if she had any additional information. Despite my polite demeanor, she responded rudely, stating, "You can read. You know as much as I do."
As the scheduled time of the flight grew nearer, my anxiety level grew as well. It was imperative that I make my connection in Chicago, and had my original flight been cancelled, there were another airline that could have accommodated my needs.
However, another agent of your company assured me on three occasions that the flight was not cancelled, just delayed. Ultimately I learned the flight was indeed cancelled due to an equipment issue it knew would not be resolved for several hours. Even worse, it was the last available flight to Chicago that day.
Here is where my frustration reaches its peak: Upon leaving the terminal, I visited the main airline office, where I was told that the flight had been cancelled two hours earlier, but that fact was apparently not passed along to all agents. While weather- and equipment-related delays are understandable, the level of miscommunication by your staff is not.
I believe Uphigh Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's inability to plan for equipment problems, as well as the communication breakdown that occurred among your staff.
I expect to be compensated in the form of vouchers or similarly made whole. I await your response within two weeks.
Sincerely,

Employee Complaint Letter

2011-01-10T20:23:00.001-08:00

Dear ___________,
I am shocked and disappointed to be writing this letter to you today. After more than _10_ years of patronizing _______________, I had the worst customer service experience of my life.
Here's what happened: ___________________.
What a way to __start/end___ my day. I am sure this treatment is not a regular occurrence, but that doesn't change the fact that I was subjected to it.
Please take steps to ensure that this employee and __his/her__ coworkers know that these actions were not in line with your company's values and policies. Additionally, I would like you to ____________________.
I would be happy to provide further details if you wish. I can be reached at 555-555-5555. Please contact me regarding the steps you have taken no later than two weeks from now.
Sincerely,

Airline Lost Luggage Complaint Letter

2011-01-10T20:22:00.002-08:00

Dear ___________,
I am sure I am not the first person who has complained about luggage lost by your airline, and I know I won't be the last. However, I may be one of the few who almost lost his job because of it.
With your airline's new limits on carryon luggage, I had no choice but to check my suit. I was concerned, due to the extreme importance of my scheduled business meeting, but brushed my worry off as paranoia. It turns out I was not paranoid; your baggage handlers did lose my suit.
Upon arrival in Dallas, I learned that my luggage had mistakenly been put on a plane to Phoenix but that it would be rerouted and arrive in Dallas late that night. So, rather than head to my hotel only to return in two hours, I decided to settle in and wait for my suit and other belongings. Following delay after delay, your agents finally informed me - at 2 in the morning - that my luggage had mistakenly been sent to Chicago and there was no hope of receiving it for several days. Two weeks later, I still don't have it.
In addition to the embarrassment of having to scramble to find appropriate clothing for my business meeting, I spent much of a restless night on a row of chairs in your terminal. Had I known that I would not be flying out that day, I would have retired to the comfort of my hotel.
I expect to be compensated for my time, the expense of a rental suit ($80), and the cost of the dress shoes and accessories I also had to purchase ($110). My time is not so easily replaced.
Enclosed please find copies of my baggage claim forms. Even better, please find my luggage. If my luggage is not returned to me within 10 business days, I will follow up with a letter demanding full compensation for the replacement value of its contents.
Sincerely,

Rude Employee Complaint Letter

2011-01-10T20:22:00.000-08:00

Dear ___________,
I was appalled by a recent encounter with one of your employees - someone whom I hope is not representative of your company as a whole. When you hear what transpired, I am sure you will agree.
When I visited your Anytown location to return a widget I had purchased, I brought along the receipt and the widget, in its original packaging. My intent was to return it for cash, in accordance with your store's policy. I approached the counter with the widget in a bag and presented my receipt to an employee whose name tag read "Jacob." Jacob grunted and abruptly grabbed the receipt out of my hand and left the counter area with no explanation. I soon observed that he had begun to help another customer in the store aisles.
When Jacob returned to the counter, at least five minutes later, he asked if he could help me. I reminded him that I had a return, and that I had already given him my receipt. Imagine my shock when he not only insisted I never gave him a receipt, he loudly accused me of trying to "rip off" the store by returning a widget purchased from a competitor. He actually called me a liar in front of at least two other customers.
I was mortified, and I am embarrassed to say that I was so dumbfounded by Jacob's rude behavior that I then left the store. I find it hard to believe that you would knowingly employ such a forgetful, abrasive, and unprofessional clerk.
I have no idea what has happened to my receipt, but I expect to complete my return for cash. I also would like an apology for how I was treated. Please let me know when I should come back to the store so things can be set right. I look forward to hearing from you within the next week.
Sincerely,

Hotel Complaint Letter

2011-01-10T20:21:00.001-08:00

Dear ___________,
Over the years, I have had many pleasurable stays at your fine hotel in __(location)__. However, my visit on _(date)_ was unfortunately a horrible exception. I am certain that once you are aware of what transpired, you will be as appalled as I am.
Here's what happened: ____________________________________.
As you can imagine, the experience fell far short of my expectations -- considering the great deal of money I have spent with your company during my multiple visits. I also frequently recommend your accommodations to other travelers.
I am not certain at this time if I will ever feel comfortable returning to your establishment. To be honest, it depends on your response to my concerns. If you have any questions, you can reach me at 555-555-5555. Thank you very much for your prompt response.
Sincerely,

Product Does Not Work Complaint Letter

2011-01-10T20:20:00.002-08:00

Dear _____________,
On Nov. 27, 2009, I purchased a Widget 3000, model #123456, from your store at 456 Main St. in Anytown.
Unfortunately, the product does work as intended. While the Widget starts up fine, it turns itself off after just five or ten minutes of operation. I am disappointed because I have paid for a Widget that is clearly not in working order. Each time it shuts itself down, I have to stop what I am doing and restart it. As I purchased the Widget specifically to save time and effort, this is unacceptable to me.
Please resolve this problem by issuing a full refund. I paid cash for the widget, and thus prefer cash in return. I have enclosed a copy of the receipt.
I am confident that your store stands by its products. Please let me know at your earliest convenience when I may return the faulty Widget and obtain a replacement that's in full working order.
I'm looking forward to your reply and the resolution of this matter. I will wait two weeks before turning to a consumer protection agency or the Better Business Bureau. Please contact me at the above street address or email, or by phone at 555-555-5555.
Sincerely,

Product Complaint Letter

2011-01-10T20:20:00.000-08:00

Dear ___________,
I recently purchased a __________ from your company. Unfortunately, it has fallen far short of my expectations. When I attempted to use it, _____________________.
I am appalled at the substandard quality of this product, and will be returning it to you. I expect a refund within two weeks. I paid $____ for it at __(retailer)__. If you have any questions, you can reach me at 555-555-5555.
I hope that I will report this incident to the Better Business Bureau and state and federal consumer agencies, as well as popular consumer advocacy blogs.
Sincerely,

Leakage from Roof -Landlord Complaint Letter

2011-01-10T20:12:00.000-08:00

Dear...............

Sub: Leakages on Toilet Roof and untidy floor

We are writing to let you know that we are very dissatisfied with your maintenance service with regards to leakages from roof.

The toilet in office corridor has been leaking badly since last two weeks and the floors become wet, dirty and untidy during the office timings.

This letter is intended to form a written letter following up repeated verbal complaints we have made in person at the reception.

Please arrange for this to be repaired as soon as possible.

We look forward to hearing from you and look forward to the resolution of these problems at your earliest.

Regards,